Problem Gambling & Self-Exclusion
Responsible gambling tools, when to seek help, and support resources.
- I think I have a gambling problem — where do I get help?
- Call 1-800-GAMBLER (24/7 confidential helpline), text the same number, or visit ncpgambling.org. Many state-specific helplines also exist. Help is free and anonymous. Gamblers Anonymous (gamblersanonymous.org) offers peer-support meetings in most cities.
- How do I set a spending limit?
- All licensed sweepstakes casinos offer deposit limits in account settings. Set daily, weekly, or monthly caps. The limit takes effect immediately but reducing it is instant while raising it has a 24-72 hour cooling-off delay. Some operators also offer session time limits and loss limits.
- What is self-exclusion and should I use it?
- Self-exclusion blocks your account for a set period (24 hours to permanent). Use it if you notice: spending more than planned, chasing losses, hiding play from family, or feeling unable to stop. Exclusion is binding and cannot be undone before the period ends.
- Can I get my money back after problem gambling?
- Unlikely. Sweepstakes casino purchases are typically final once Gold Coins are credited. Some operators have offered goodwill refunds in documented problem-gambling cases but it is not guaranteed. Prevention (deposit limits, self-exclusion) is the only reliable path.
- Are sweepstakes casinos addictive?
- The dual-currency model is designed to be engaging. Daily login bonuses, variable reward schedules, and near-miss mechanics all use persuasive design. If your play feels compulsive rather than entertaining, use deposit limits or self-exclude and speak with a counselor. 1-800-GAMBLER is free.